Now Hiring!

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to assist with your IT support needs.

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TECH SUPPORT

Looking for a new Adventure? We are adding to the T1 Family!!!

Senior Support Engineer Job Description
T1 Technologies, Inc. is looking for an accurate Senior Support Engineer to manage help desk escalations. The ideal candidate will confidently collaborate with the help desk lead, growing department processes by using metrics to manage and maintain service standards.

The ultimate contender is sincere, independent, and self-disciplined. They are adept at communicating with internal and external people to resolve issues, and they drive efforts to help customers preserve and future-proof their networks and hardware.

We require at least 3+ years of experience with Office 365 and Exchange Online administration, Microsoft Windows administration, and remote support for end users. The optimal applicant is methodical and has strong time-management and organizational skills coupled with the ability to communicate effectively with all levels of company personnel, vendors, customers, and external contacts.

T1 Technologies, Inc. is a business infrastructure and data company that uses 15 Fundamentals to guide our actions daily. By upholding actions like "Have Fun," "Check the Ego at the Door," and "Be a Fanatic About Response Time," to name a few, we practice, each day, providing a level of service that keeps the customer coming back and motivates employees to stay with us.

Senior Support Engineer Responsibilities:

  • Assist end-users with Help Desk Support – identify, research, and resolve technical problems

  • Provide support via phone, remote desktop access, and desk-side support

  • Set up accounts in Active Directory, Office 365, and other systems as required

  • Manage the Antivirus systems and take corrective action as necessary

  • Monitor existing systems and server performance and conduct backups

  • Manage IT assets for clients and track physical inventory

  • Drive projects that improve support-related processes and our customer's support experience

  • Participate in the development of IT policies and end-user training

  • Oversee the development and installation of new networking and computing infrastructures

  • Select the best possible solutions using knowledge of a wide range of available technologies

  • Install and configure operating systems and application software

  • Implement best practices for system security and data backups

  • Anticipate potential issues or bottlenecks and identifying possible solutions

  • Troubleshoot and resolve escalated technical problems when they arise

  • Communicate effectively with IT support staff to ensure the setup process runs smoothly

  • Liaise with clients and vendors and keep relevant stakeholders up to date with developments

  • Advise clients on life-cycle programs and updates to existing systems.

  • Other duties as assigned

    Education, Experience, and Other Qualifications

  • Bachelor's degree or equivalent years of experience with an emphasis in IT, help desk support, computer systems engineering, systems engineering, and analysis, or related field highly preferred

  • 3+ years experience in Microsoft 365 and Exchange Online administration, Microsoft Windows administration, and remote support for end users

  • Experience with firewall and VPN experience (Fortinet, Meraki preferred)

  • Proficiency in creating RMM scripts (SolarWinds, ConnectWise, etc...)

  • Exceptional knowledge of networking technologies (OSI network layers, TCP/IP)

  • Familiarity with administration, performance tuning, and system monitoring

  • Savvy technically with working knowledge of office automation products, databases, and phone systems

  • Ability to diagnose and resolve advanced technical issues

  • Experience with systems monitoring and automation software

  • Strength with time management and organizational skills coupled with the ability to multi-task in a fast-paced environment

  • Capacity to pay attention to details, dealing with interruptions, and changing timeline and priorities

  • Talent for communicating effectively with all levels of company personnel, vendors, and external contacts

  • Skilled at project management

  • Capability to be a leader by example

    This full-time position offers competitive benefits and compensation package, including dental, vision, and voluntary life insurance at nominal costs and additional individual policy offerings. Also available are Flex Spending Accounts (medical and dependent care). Company-paid benefits include life insurance, SIMPLE IRA with matching provision, paid personal leave days, seven paid holidays, and working in a collaborative, high-energy team environment.

    This position is a GREAT opportunity for the right person! Apply now!

  • Job Type: Full-time

  • Benefits:

  • SIMPLE IRA

  • SIMPLE IRA matching

  • Dental insurance

  • Disability insurance

  • Flexible spending account

  • Life insurance

  • Paid time off

  • Vision insurance

    Schedule: Monday to Friday

Location: Omaha, NE (Preferred)

Education: Bachelor's (Preferred)

Experience:

  • Microsoft 365 and Exchange Online administration three years (Preferred)

  • Help desk: 4 years (Preferred) Work Location: One location

 

  • Company's website: www.t1tc.com

  • Benefit Conditions: Only full-time employees eligible Work Remotely: No

 

"Signature Quality" Installations

Our cabling team is proud of the work that they perform. So proud that they put their name on every completed T1 infrastructure project. Our Signature Quality seal is signed by the technician that is responsible for the infrastructure and represents our guarantee that every cable is certified, labeled, anchored and correct to all building codes.

 

 

Contact us to find out more

 

 

How can we be of service?
Call us to get started  402-669-1177

 


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