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TECH SUPPORT

Looking for a new Adventure? We are adding to the T1 Family!!!

HELP DESK MANAGER - Full Time Position

T1 Technologies is looking for a top-notch Help Desk Manager to manage and support our team of Help Desk Technicians. In this role, you will utilize your leadership and critical thinking skills to manage escalated issues. The ideal Manager will have a positive can-do attitude and maintain positive working relationships. T1 Technologies focuses on enhancing the user’s experience.

Minimum Job Qualifications

  • Bachelor’s degree in computer science, information technology, or a related field

  • 2 years of experience as a Help Desk Manager

  • 5 years of helpdesk experience in an MSP or large corporate environment

  • Proven experience with IT ticketing systems and metrics reporting

  • Valid driver’s license with a clean driving history and personal/reliable transportation Essential Job Functions

    The responsibilities of this role include, but are not limited to, the following:

  • Support technicians to ensure we are providing superior deskside and remote support to our clients.

  • Supply technical leadership and be a resource and escalation point where more complex technical problems arise.

  • Assist in hiring of Service Desk technicians and coordinate the development and training plans for the team.

  • Communicate closely with leadership to implement ideas to help the Help Desk department drive improvements.

  • Build team cohesion and best-in-class customer support culture and foster a positive and energetic high-performing team culture.

  • Assist the team in prioritizing and responding to the diverse set of daily support tickets.

  • Think fast and adapt quickly to change.

  • Manage your time effectively by providing technical oversight and jump in as needed to

    aid in resolving customer support issues.

  • Set customer service standards to ensure the delivery of prompt and efficient customer service.

  • Lead process improvement efforts to empower the team to work productively and efficiently.

  • Manage the support of all applicable desktop hardware and end user software.

  • Manage and participate rotational on-call responsibilities.

  • Other duties as assigned.

    Position Proficiencies

  • Proven leadership in a customer service -oriented helpdesk supporting both Windows and Macs.

  • Demonstrated people management, project management, and change management skills.

  • Problem-solving approach with the ability to deal with ambiguity, tight deadlines, multiple priorities, and demanding environments.

  • Ability to work in a collaborative team environment with confidence to interact with the Leadership Team.

  • Coach, mentor, and lead by example.

  • Willingness to collaborate with the team as needed.

  • Ability to quickly prioritize and take proper actions in handling escalated cases.

  • Knowing when to transfer tickets/issues to other departments.

  • Flexibility and ability to learn and develop new skills on the job.

  • Ability to effectively listen to communicate with, challenge and influence team

    members, peers, and Leadership Team.


 Cable Installation Technician - Full Time Position

T1 Technologies, Inc. is seeking confident, motivated Cable Installation Technicians. We strive for excellence in every partnership at T1 Technologies, and our technicians are at the forefront of many of those relationships.

Ideal candidates are self-disciplined, team-oriented, on time, and accurate. You must also have excellent organizational skills and be able to communicate to be understood.

Advanced experience preferred but willing to train new technicians. We pay well for excellence, and we have a path for growth! Come join us for a career - not just a job! T1 Technologies is focused on enhancing the user’s experience.

Job Summary

A Cable Installation Technician will support commercial projects. They will install new cable drops, troubleshoot current systems, and terminate cables.

Minimum Job Qualifications

  • High school diploma or equivalent

  • 1-3 years experience as a professional technician preferred

  • Associates degree from a qualified electrical or similar technology program desired

  • Valid driver’s license with a clean driving history and personal reliable transportation

  • Able to work on step or extension ladders and lifts

    Essential Job Functions

  • Pull all varieties network cable

  • Terminate network cables.

  • Define difference between 568A and 568B wiring standards.

  • Demonstrate knowledge of primary and secondary color schemes.

  • Identify differences in wire and cable colors and separate accordingly.

  • Safely use power tools such as hammer drills, cordless drills, etc.

  • Install j-hooks according to proper distance and code requirements.

    Level 2

  • Test and certify all types of network cables.

  • Identify various electronic components (e.g., wireless access points, modems, routers,

    networks, and computer operating systems).

  • Assist Lead Tech with installing network cables.

  • Reading and labeling blueprints.

  • Dress, terminate, and label patch panels.

  • Grounding and bonding.

  • Install, aim, and test surveillance cameras.

    Level 3

  • Build out data closets including installing ladder tray, data racks and wall fields.

  • Describe the process of terminating and testing fiber optics.

  • Use butt set.

  • Perform 4-pair test of network cabling.

  • Demonstrate extensive knowledge of patch panels, fiber optics and other equipment.

  • Troubleshoot low-voltage technologies like access control panels, surveillance DVR

    systems, and nurse call panels.

  • Manage and document of all the work done on a project (as-builts).

  • Attend meetings if Installation Manager is unavailable.

  • Other duties as assigned.

    Job Skill Requirements:

  • Strong communication and organizational skills.

  • Ability to lift and move up to 80 lbs.

  • Ability to work on a step or extension ladder or lift.

  • Completion of on-the-job and/or classroom training to remain competitive in the

    telecommunications field.

"Signature Quality" Installations

Our cabling team is proud of the work that they perform. So proud that they put their name on every completed T1 infrastructure project. Our Signature Quality seal is signed by the technician that is responsible for the infrastructure and represents our guarantee that every cable is certified, labeled, anchored and correct to all building codes.

 

 

Contact us to find out more

 

 

How can we be of service?
Call us to get started  402-669-1177

 


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