Managed IT Services

Who is "Managing" your Technology?

As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

The Managed Services software that is in place today allows providers to work towards two major goals:

  1. Everything on your network that will result in a user symptom or risk will send an alert before or when it happens, and the Managed Service Provider will know about it.

  2. Every alert they get is something important and needs to be addressed.

The more closely a Managed Service provider can get to these two goals, the more perfectly they can achieve a truly managed service and the more they can get away from “everything being an emergency” situation.

 

 

Remote Monitoring & Management Software (RMM)

Remote monitoring and management (RMM), also known as network management or remote monitoring software, is a type of software designed to help managed IT service providers (MSPs) remotely and proactively monitor client endpoints, networks and computers. This is also now known as or referred to as remote IT management. To deploy RMM, a small software footprint often called an “agent” is installed on client workstations, servers, mobile devices, and other endpoints. These agents then feed information about machine health and status back to the MSP. This gives the MSP insight into client networks, provides the ability to keep machines maintained and up-to-date, and proactively stay ahead of issues and resolve them remotely – without the need to go out to a client’s office.

When one of these agents detects a problem on the machine it’s monitoring, an alert (or “ticket”) is created and sent to the MSP, prompting them to take whatever action is needed to resolve the problem. These tickets are often classified based on severity, problem type, etc., helping the MSP prioritize and identify critical vs. non-critical issues. In best case scenarios, MSPs are able to identify and solve issues before the client even realizes there’s a problem.


24/7 Helpdesk Support

Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about resolving your issues. Calls are answered in the first minute and 80+% of tickets are resolved without onsite involvement. Our Bullseye routing system automatically connects your clients with their core Help Desk team. Your clients will be delighted with a personalized experience, and our technicians will develop a deeper understanding of the challenges and issues your clients’ face.

 

Onsite Tech Support

It's all about the service when our technicians troubleshoot your systems onsite. We pride ourselves at hiring the brightest and best in the industry to work with our clients. We keep up-to-date with the latest technologies to ensure that our clients are taking advantage of all of the features available to them and that existing technology is secure and protected. 

 

Data Backup Solutions (Disaster Recovery)

When our 24/7 Backup solution is deployed, our experts provide 24x7x365 monitoring and troubleshooting, backup verification, and a number of other services so you can refocus your business. With a variety of packages and deployment options—including our new Archive add-on which offers a low-cost, cloud backup and restore option for long-term data storage—Our cloud backup is built to meet the diverse needs of our end users.

Our Tru-Verify auto-verifies the integrity of recovery points to ensure that the most recent recovery point of all protected machines can be virtualized in the event of a disaster. Our system can also auto-generate email reports to demonstrate that data has been backed up successfully, giving you more confidence than ever that your data is safe and accessible.

 

NOC Support

SLAs are easier to hit with proactive troubleshooting and issue resolution around the clock, because our NOC is always accessible for your business. And because the NOC is the heart of our platform—not a third-party add-on—our technicians have unrivaled operational efficiency between our RMM, Data Backup and Help Desk solutions, allowing them to work faster and smarter.

 

System Documentation

All to often we see clients that do not have their network, devices or contact information for support in a place that is easy to access. Let our documentation experts put your house in order. We will create a comprehensive network diagram with all of the information needed for a technician to successfully troubleshoot any of your system issues. We will also create a plan for when critical team members are out of the office so office systems can get back online in an efficient manner.

 

 

Mobile Device management (MDM)

Smartphones and tablets continue to flood the workplace, and businesses everywhere are racing to appropriately regulate and manage these mobile devices. To support today’s, bring-your-own-device (BYOD) movement, you’ll need a mobile device management (MDM) solution that keeps your employees happy – and keeps you in control.

With MDM, you can provide users with fast and secure access to your corporate data from their personal devices. And with the industry’s broadest device support, intuitive workflows, simplified deployment options, and advanced management and security features, we make BYOD simple.

Your employees want to maintain one device for both work and play – they want to access corporate email, then check Facebook, jump back to email and review an upcoming presentation over lunch. This need for “dual personas” is exactly what our MDM solution aims to address. So, go ahead, let your employees leverage their devices – and rest assured that critical business data and applications will remain safe, secure, and accessible - on your terms. 

    •    SMS, email or URL over-the-air (OTA) enrollment 

    •    Passcode & encryption enforcement 

    •    Email, VPN & Wi-Fi profiles 

    •    Device restriction settings 

    •    Remote locate, lock & wipe (full & selective) 

    •    Jailbreak & root detection 

    •    Policy updates & changes 

    •    Compliance reporting 

    •    Email access controls 

    •    Corporate directory integration 

    •    Certificate management 

    •    BYOD privacy settings

T1 Technologies answers the MDM challenge, with an easy-to-use platform that simplifies the management of personal devices – without compromising the user experience, security or privacy. Our solution provides flexible approaches for enrollment, asset management, policy enforcement and the distribution of profiles, apps and docs, all based on device ownership (whether corporate- or employee-owned). We’ll even handle day-to-day MDM monitoring and management, and only escalate back to you the alerts that you want.

It’s truly a set-and-forget solution. Contact us for more details.